Fujitsu Support Pack On-Site Service - Utvidet serviceavtale - deler og arbeid - 5 år (fra opprinnelig kjøpsdato for utstyret) - på stedet - 9x5 - responstid: NBD - må kjøpes innen 90 dager fra produktkjøpet - med System Health Check & Patch Information Management including remote Technical Account Management - for PRIMERGY CX2550 M5, CX2560 M5, CX2570 M5, RX2520 M5, RX2530 M5, RX2540 M5, TX2550 M5

On-site Service customer logs a call with the help desk over the telephone. The support technicians will attempt to resolve the problem using remote diagnostics or directly over the telephone. If this is not possible or when the process highlights that a specific component in the hardware must be replaced a Fujitsu Technology Solutions service partner will be dispatched to the customer site arriving within the contracted service time. The repair will be completed at the customer's location. The customer pays nothing more.