Fujitsu Support Pack - Teknisk kundestøtte - for VMware vCloud Suite Advanced - må kjøpes innen 90 dager fra produktkjøpet, gyldig i valgte land - rådgivning via telefon - 5 år - 24x7 - responstid: 4 t - EMEIA - for PRIMERGY CX2550 M5, CX2560 M5, RX2520 M5, RX2530 M5, RX2530 M6, RX2540 M6, TX2550 M5

Fujitsu Product Support Hardware encompasses the diagnosis and the elimination of hardware faults by repair or replacement. Fujitsu will respond to an incident and solve the fault in accordance with the contracted Service Level Agreement which can be an Offsite or Onsite service.

Fujitsu Support Pack Hardware is a product-related service contract with once-only remuneration and for a fixed contract term of 1 up to 5 years. The service period can be extended by purchasing a corresponding follow-on Support Pack. Service levels can be selected from standard options.

Fujitsu ServiceContract can, unless otherwise explicitly regulated, be acquired at any time during the product lifecycle until 12 months before the end-of-service for that product. It offers more flexibility than a Support Pack allowing service levels to be agreed in accordance with customer’s needs.