Varen er på fjernlager, leveringstiden er 4-6 hverdager. Mere info
Frakt 25,00 - Bring - Hentes på Posten.
NOK
666,00
eksklusiv MVA 532,80
Totalt inkl. frakt
691,00
Denne funksjonen krever at man er logget inn. Opprett en bruker og liste systemet for å holde styr på fremtidige kjøp eller ønskelister. Opprett bruker Login
Business Communication - in the service industry is a practical textbook about professional communication in service organisations.
Each chapter contains special features designed to meet the needs of students and lecturers. These are learning objectives, chapter key takeaways, practice, reflection questions, professionals’ viewpoints, recommended literature lists and original cross-cultural case studies that would allow students put theories, new insights and understanding of multi-faceted communication into practice.
The first chapter presents the reader with why it matters to study communication and why communication is too important to leave to chance in service organisations. Thereafter the book elaborates on the building blocks related to communication: the ABC of communication, culture, the skills, communication skills, and profile of the service employee, external communication, integrated communication, and digital communication.
The is aimed at student on practical business studies programmes, for example the AP degree in Service, Hospitality and Tourism Management or AP degreee in Commerce Management.
Undertitel
in the service and experience industry
Forfatter
Maria Larsen-Zarechnova;Anna Hammershøy;Maria Kirstine Lovén
Sprog
Dansk
Sideantal
280
Indbinding
Hæftet
Udgave
1
Forlag
Gyldendal
Tema gruppe(r)
Kommunikation og præsentation i erhvervslivet,For højere uddannelse og universitetsuddannelse
ISBN10
8741265346
ISBN13
9788741265346
Produktet har følgende varenummer i vårt system:
SKU:
9788741265346
EAN:
9788741265346
Hvorfor oplever jeg at den umiddelbart samme varer findes på forskellige varenumre?
Producenterne udgiver ofte den samme varer med forskellige varenumre, typisk handler det udelukkende om forskellige versioner af emballagen. Eksempelvis kan emballagen være målrettet forskellige lande.
Vi forsøger bedst muligt at samle varerne, men det kan opleves at den samme varer figurerer på forskellige varenumre i vores system.